Right of Withdrawal

Consumers have the right to withdraw from a contract under the following conditions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not related to their commercial or self-employed professional activity.

You have the right to withdraw from this contract within fourteen days without providing any reason.

For contracts concerning the delivery of goods, the withdrawal period is fourteen days from the day you or a third party designated by you (who is not the carrier) has taken possession of the last item.

For contracts concerning the delivery of digital content not stored on a physical data carrier, the withdrawal period is fourteen days from the date of contract conclusion.

To exercise your right of withdrawal, you must inform us (Andreas Baumann, IMU Hard- und Softwareservice, Schönhauser Allee 163, 10435 Berlin, Germany, Tel.: +49 1590 6510302, Email: support@z-dbackup.de) of your decision to withdraw from the contract through a clear statement (e.g., a letter sent by post or email). You may use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification regarding your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs arising from your choice of a delivery method other than the most economical standard delivery offered by us), promptly and no later than fourteen days from the day we receive your withdrawal notification. For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged fees for this refund.

For contracts involving the delivery of goods, we may withhold the refund until we have received the returned goods or until you have provided proof that you have sent back the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the fourteen-day period expires.

We will bear the cost of returning the goods.

You are only liable for any loss in value of the goods if this loss is due to handling beyond what is necessary to inspect the nature, characteristics, and functioning of the goods.

Exclusions and Premature Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely for contracts involving the delivery of sealed audio or video recordings or computer software if the seal has been removed after delivery.

The right of withdrawal does not apply to consumers who, at the time of contract conclusion, are not residents of a member state of the European Union and whose sole residence and delivery address at the time of contract conclusion is outside the European Union.

The right of withdrawal expires prematurely for contracts regarding the provision of digital content if we have begun contract execution after you have expressly agreed that we may start executing the contract before the withdrawal period expires, you have confirmed that you acknowledge losing your right of withdrawal by doing so, and we have provided you with a contract confirmation that includes these conditions on a durable medium.